Step 3: Is the update appropriate for this architecture? Verify that the package that you're trying to install isn't already installed. Step 2: Has the update already been installed? If the update that you're trying to install already has a newer version of the payload on your system, you might receive this error message. When this occurs, the previous update is marked as superseded. Alternatively, check that the package is superseded by another new package.Īs updates for a component are released, the updated component will supersede an older component that is already on the system. Make sure that the update package contains newer versions of the binaries than the system that you're updating. The following instructions help you identify the specific cause that affects you. When the download process finishes, select Close.īrowse to the download location, and then double-click the download package to install the update.Ĭommon issues and solutions Error: The update is not applicable to your computer To choose a destination for the update, select Browse, and then select Continue. Select View basket, and then select Download. Next to that update, select Add to add the update to your basket. In the search box, type the update number that you want to download, and then select Search.įind the update that applies to your operating system in the search results. Step 5: Download the update package and try to install the update manually Step 4: Check for and fix any Windows file corruptionįor more information, see Fix Windows file corruption.
Step 3: Install the latest servicing stack updateįor more information, see Latest Servicing Stack Updates. If the computer didn't restart after a previous update, pending actions may still have to be completed before you can apply new updates. Windows 8 and later version of Windows: Open an administrative command prompt window, and then run the following command: Dism /online /cleanup-image /restorehealth For more information, see Fix errors that are found in the CheckSUR log file. Windows 7, Windows 2008 R2 or Windows 2008 SP2: Run the System Readiness (CheckSUR) tool. Troubleshooting checklist Step 1: Run the diagnostic tool for your version of Windows These solutions designed to get you started on Windows Update troubleshooting scenarios. Try our Virtual Agent - It can help you quickly identify and fix common Windows Update issues
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